Service Center
Service Agreements, Preventative Maintenance, Warranties, Certification
Lawson covers the entire service agreement flow – from establishing service agreements to renewal and termination. It provides comprehensive functionality for equipment certification and qualification as well as other value-added services. It defines different types of service agreements, including agreements for warranty, full or partial service, preventive service and usage/meter invoicing.
The agreement functionality offers you complete flexibility in setting price levels and service fees. There are multiple service pricing methods that can be used, such as time and material, operational usage and fixed price. Key functionality for processing agreements includes generating quotations as well as automatically invoicing agreements in advance or in arrears, with periodic invoices flexibly defined in the agreement. With our solution you can:
- Automatically select the right level of service to fulfill your commitments and meet your customers’ expectations;
- Produce detailed statistics from all service contracts;
- Define any kind of preventative maintenance contract;
- Manage your spare parts and consumable items as part of your service activities;
- Monitor your warranty details for all equipment serviced and spare parts used;
- Manage equipment certification and qualification services;
- Improve the bottom line both for you and your customers.
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