Enterprise Mobility for Service
Lawson Enterprise Mobility for Service extends the reach of M3 Equipment Service Management out to your field service force. It is a complete Service Force Automation solution designed to be deployed to provide the notification, processing, completion and delivery of service orders and related work practices.
A facilitator for one of the most significant changes in the way people will work, no longer do you need to manage your field force using the least trust, least efficiency, and lowest common denominator model. Enterprise Mobility for Service brings your technicians into the total enterprise solution and provides the ability to measure activities, events, forms, processes and inventory. The ability to dynamically change field work processes as business needs change combined with the ability to disseminate information to guide and empower field staff with the ability to make informed decisions is truly a revolution.
Features include:
- Wireless dissemination of service assignments.
- Visibility of receipt, travel, arrival and status messaging.
- Sophisticated forms engine that suggests, tracks and manages appropriate paperwork and work practices for each assignment.
- Spare parts catalogue with image support.
- Decision support and troubleshooting trees.
- Service history.
- Spare parts management.
- Labour and expense capture.
- Customer signature capture for consent and approval.
- Operator assist messaging.
- Wireless completion of service assignments.
- Ability to interface to other legacy service systems for later upgrade to M3 ESM to get a rapid short term ROI.
When you add all this to the fact that what many perceive as leading edge high risk technology is both proven and a simple turnkey option that can run on a Windows Mobile Phone you can see that the Lawson Simpler is Better philosophy truly extends to the entire enterprise.
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