Service Management Introduction (e)

This two-day course is an introductory level 1 course for the whole service management area. The course provides a basic understanding of processing service orders and agreements using Lawson M3 Service Management.
Why Should You Attend?
By the end of this course you should be able to:

• Create a service order
• Support the planning of resources
• Report used spare parts and labor
• Generate invoice and credit notes
• Produce price estimations for repair of items sent in for service.

What Does This Course Cover?
This course deals with the basic features of service management, which include:

• Service management concepts
• Service order business processes
• Service agreement business processes

The Lawson M3 workflow for:

• Search possibilities on customer and machine at call logging
• Predefined error symptoms
• Assignment tracking and monitoring
• Proposal of payer
• Service agreements defining what is included/excluded
• Scheduling of preventive maintenance activities
• Invoice inquiries and credit handling
• Basic in-house repair.

Who Should Attend?
This course is designed for people who will be working with or who want basic knowledge about Lawson M3 Service Management. To fully benefit from this course, we recommend that you have:

• An understanding of the service business
• A basic understanding of Lawson M3 and how to navigate in it.

SMI 1.00 Symbol Explanation

______________________________________________________________

Information about course dates is only available for Lawson customers who are logged on to the Customer Community.

You must register to gain access to Customer Community. Then you will have access to our entire course offering.