Customer Order Processing
Course Description
This course provides learners with knowledge on how to effectively use Lawson M3 Customer Order Processing. This helps you to customize and streamline your ordering process so that it only includes activities that add customer value, thereby maximizing customer satisfaction and minimizing administration costs.
Business Benefit:
Upon successful completion of this course you will be able to:
- Demonstrate an understanding of the processing of customer orders in Lawson M3, and how to manage customer order processing related functionalities.
- Identify best practices for managing customer order processing and related functionality.
- Incorporate invoicing options in the process flow including managing advance invoicing, approving deliveries before invoicing, and invoicing customer orders directly after order entry.
- Provide reliable customer order information to customers and other departments.
- Proactively identify delivery problems in the supply chain and reschedule customer orders as needed.
- Manage stock and credit adjustments.
- Create your own pricing and discount models to minimize manual input at order entry.
Course Audience:
This course is designed for Lawson customers, partners and consultants who work in customer order management and are new to this process or who require an overview or a refresher.
Course Content:
- Customer setup and related data
- Different variances of processing customer orders
- Monitoring and rescheduling orders
- Managing customer claims
- Sales price and discount management.
Prerequisite Education & Knowledge
- Basic understanding in Lawson M3 Applications and how to navigate in it.
Additional Education
Learners looking for additional customer order topics may consider the following courses:
- Customer Order Configuration
Duration / Delivery Method: 3-day, Instructor-led Classroom
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