Preventative Maintenance
Important Changes to Lawson’s Case Management Process
Did you know that Lawson spent the past year working with customers to develop a brand new system to replace all of its existing issue management systems? The new system is simply called CASE – Customer Active Support Environment – and incorporates many enhancements and best practices. This system will replace LIS (Lawson Interactive Support). To prepare for CASE, Lawson customers will need to have their support/CASE users set up on MyLawson.com. Please review the products listed in MyLawson.com. Also note that we only request that you review the list of products and not the version numbers (which are the delivered versions and, in most cases, not what you are running now) and not the user counts.
For the latest launch information on CASE, please see the Help area on MyLawson.com or click on the link found in the text box on the first page of the Support tab.
Release Announcement
If you are a Lawson System Foundation 9.0.0.x and 9.0.1.x owner, please review release announcement #CN-LSF-020210-01 regarding the delivery of patches. The latest release announcements are available on MyLawson.com via the Knowledge Base. If you have questions, please contact your Lawson account executive.
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