Depot Service Management
The foremost objectives when maintaining complex equipment are to minimize the customer's operational downtime and protect capital investment. This is valid for many types of equipment within industries such as transportation, industrial machines and engines, medical and laboratory, office equipment, construction, etc.
Servicing complex equipment is challenging for any depot service organization. Customers' demand for high delivery reliability is dependant on: availability of technicians with the right skills, availability of spare parts and tools, up-to-date technical documents, knowledge of the equipment type and it's revisions, the present status and history of the object and so on. In addition, the information needs to be related to and evaluated according to the customer contract.
And, as if this wasn't enough, unplanned work is more a rule than an exception. This may entail intensive collaboration with the customer during the maintenance execution to get approval to complete the work required at an agreed price.
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