Customer Center and Business Center

The Customer Center supports the pre-order, order and post-order processes of M3 e-Sales.
It is a transaction-oriented environment where customers interact with you.

The Business Center supports the internal supplier process of defining, controlling and setting up the data necessary for the Customer Center. With the Business Center you have a single user interface for data management, ranging from updating site texts to refining product data.

Standard Sell-Side Application:

• Collaborative order management
• Native support of hybrid trading channels
• Designed to bridge selling and buying processes
• Flexible product catalogs
  
  Internal Processes:

• Site administration
• Maintenance of roles, segments
• Product assortments
• Campaigns and news
• Process setup - browser, XML
  
  Customer Processes:
  
  
• Product selection
• Pre-ordering: drafts, inquiry, req.
• RFQ and order collaboration
• Order fulfillment
• Customer administration