Customer Service Desk
The Lawson M3 Customer Service Desk provides a single entry point for a wide variety of equipment related information. It is designed to allow personnel who are frequently in contact with your customers to access information quickly and efficiently. The type of information includes equipment installed at the customers site, customer information, warranty and claim information, equipment meter and runtime information, work requests and work orders, equipment as-build structure, service history, and engineering orders.Customer Service DeskCustomer Service Desk
The Lawson M3 Customer Service Desk provides a single entry point for a wide variety of equipment related information. It is designed to allow personnel who are frequently in contact with your customers to access information quickly and efficiently. The type of information includes equipment installed at the customers site, customer information, warranty and claim information, equipment meter and runtime information, work requests and work orders, equipment as-build structure, service history, and engineering orders.- Software
- Business Need
- Services
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Absence Management
- Facilitate the administration of complex plan eligibility requirements.
- Absence Management
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Analytics Industry Solutions
- Lawson M3 Analytics Industry Solutions provides business intelligence that can help direct you to the critical areas of your business that need improvement, also providing measures which are focused on organizational performance. The reports cover four key areas: sales, finance, procurement, and warehouse.
- Analytics Industry Solutions for M3
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Analytics for Food & Beverage
- Lawson M3 Analytics for Food & Beverage provides fast, easy-to-use business intelligence. With KPIs and scorecard templates designed specifically for the food and beverage industry, it supplies integrated information that helps you manage your business more strategically.
- Analytics for Food & Beverage
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Analytics for Manufacturing
- M3 Analytics for Manufacturing offers your organization over 70 predetermined, manufacturing specific KPIs and more than 50 scorecard templates, which speed up time-to-value. Based on common good practice, M3 Analytics for Manufacturing removes the guesswork from deciding which KPIs you should monitor and enables you to track multiple KPIs by individual product, customer, account manager, and more.
- Analytics for Manufacturing
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Benefits Administration
- Create benefit plans with dynamic rules that support business strategies.
- Benefits Administration
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Bonus and Commissions
- Lawson M3 Bonus and Commissions (COB) integrates the entire workflow, from the planning stage to the execution of sales and the payment of bonuses and commissions to recipients. It is tightly integrated with the customer-order process, enabling all necessary information to be collected in order to process settlement and payment of bonus and commission agreements automatically.
- Bonus and Commissions
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Cash Desk Sales
- Lawson M3 Cash Desk Sales (CSH) is an advanced tool aimed at integrating a company's sales counter with their supply chain. It creates a seamless process from order entry to cash payment. It fully manages a user’s counter sales at the shop level and is highly integrated with the back office including customer accounts, credit checks, and so on. This provides users with a global view of the customer.
- Cash Desk Sales
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Clinical Software
- Create, collect, integrate and exchange clinical patient data.
- Clinical Software
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Cloverleaf Data Integrator
- Provides Cloverleaf to database integration. Supports disparate database management systems. Integrate and interoperate your Cloverleaf environment to single or multi-vendor database management systems.
- Cloverleaf Data Integrator
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Cloverleaf Enterprise Exchange
Cloverleaf Enterprise Exchange delivers all of the robust high capacity integration features of Cloverleaf Hospital Integration with the added capabilities of secure Physician Office Connectivity
- Cloverleaf Enterprise Exchange
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Cloverleaf Global Monitor
- Monitor and control your Cloverleaf environments from anywhere, anytime, within a single Web browser.
- Cloverleaf Global Monitor
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Cloverleaf Hospital Integration
- Simplify the delivery of clinical results: Lawson Cloverleaf Hospital Integration can help establish and manage remote connections for data exchange across your network.
- Cloverleaf Hospital Integration
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Cloverleaf Hosted Healthcare Information Exchange
- Cloverleaf Hosted HIE is a secure, standards-based infrastructure that integrates clinical data from across disparate systems and manages the wide variety of clinical records, document types and content pervasive in today’s healthcare community.
- Cloverleaf Hosted Healthcare Information Exchange
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Cloverleaf IHE Infrastructure Adaptor
- Facilitates health information exchange seamlessly between systems and settings within and across healthcare enterprises.
- Cloverleaf IHE Infrastructure Adaptor
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Cloverleaf Integration Engine and Modules
- Lawson Cloverleaf Integration Engine and Modules is a market-leading, enterprise-caliber integration engine that facilitates the movement of secure data through disparate systems within and outside your healthcare enterprise.
- Cloverleaf Integration Engine and Modules
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Cloverleaf Intelligent Health Broker
Acts as a web services adapter for producing and consuming web services in Cloverleaf environments.
- Cloverleaf Intelligent Health Broker
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Contract Management
- Lawson Contract Management provides an enterprise contract management system that can be used by organizations to manage the creation of contracts by areas outside of legal, following approved, standardized guidelines.
- Contract Management
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Core Exchange
- The Lawson Core Exchange application enables you to manage components such as engines, power train components, or smaller components like turbochargers and undercarriage components with industry specific functionality to support Cores, which in some industries are also called Rotables. Lawson Core Exchange includes support for processes such as managing Core basic data, tracking and life-cycle management, seeding the Core Fleet, Core Sales, Core Exchange, returns, inspection and remanufacturing, inventory management, financial control, fixed asset management, and ownership.
- Core Exchange
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Customer Delivery Schedules
- Lawson M3 Customer Delivery Schedules (CDS) make it possible for you to receive or manually enter you customer's different demands, such as consolidated forecasts, sales or production forecasts, call-offs and just-in-time (JIT) call-offs, sales reports, or sales statistics, via EDI or XML. The process is highly automated and deviation-oriented with multi-channeled alerts. You can monitor the customer's active and non-active demands separately as well as the consolidated demand for the current products.
- Customer Delivery Schedules
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Customer Order Processing
- Lawson M3 Customer Order Processing (COP) customizes the ordering process to meet each business channel and its customers' unique requirements. COP offers an order process that is available both for an internal proactive contact center and via the Web, EDI, and portable devices. All the methods use the same business components, ensuring that all products, prices and conditions are available at one’s fingertips at all times.
- Customer Order Processing
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Sales & Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
- Sales Management
- Maintenance Order Management
- e-sales: B2B and B2C
- Sales & Marketing Automation
- Service Management
- Project Management
- Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
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Distribution Management
- Lawson Distribution Management efficiently fulfills customer demand by managing order entry, contracts, and pricing, production scheduling through production orders, inventory, picking, fulfillment, and customer billing.
- Distribution Management
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EDI for Supply Chain Management
- Lawson EDI (Electronic Data Interchange) for Supply Chain Management links your enterprise to its trading partners to electronically send transactions such as purchase orders, price/catalogs and invoices electronically.
- EDI for Supply Chain Management
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Employee & Manager Self-Service
- Helps increase efficiencies and lower costs for everyday HR activities.
- Employee and Manager Self-Service
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Enterprise Asset Management
- Specifically designed for organizations whose asset reliability and availability is crucial to the success of their business, enterprise asset management software from Lawson is a preconfigured, best-of-breed maintenance management solution that helps ensure your assets remain available, and reliable. Key applications include:
- Diagnostics Management
- Equipment & Component Control
- Maintenance Performance & Costing
- Work Order Processing
- Enterprise Asset Management
- Specifically designed for organizations whose asset reliability and availability is crucial to the success of their business, enterprise asset management software from Lawson is a preconfigured, best-of-breed maintenance management solution that helps ensure your assets remain available, and reliable. Key applications include:
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Continually improve customer service (M3)
- In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services.
- Continually-improve-customer-service-M3
