Continually work on improving service for customers and constituents (S3)
Every organization wants to deliver superior customer service. Yet, cost and resource constraints, out-dated systems and processes, and a myriad of other factors can pose a serious challenge to meeting that goal. Lawson can help improve your ability to provide the service your customers expect, while helping your organization cut out redundant steps, eliminate many manual tasks, and reduce the potential for costly data errors.
Every organization wants to deliver superior customer service. Yet, cost and resource constraints, out-dated systems and processes, and a myriad of other factors can pose a serious challenge to meeting that goal. Lawson can help improve your ability to provide the service your customers expect, while helping your organization cut out redundant steps, eliminate many manual tasks, and reduce the potential for costly data errors.
Every organization wants to deliver superior customer service. Yet, cost and resource constraints, out-dated systems and processes, and a myriad of other factors can pose a serious challenge to meeting that goal. Lawson can help improve your ability to provide the service your customers expect, while helping your organization cut out redundant steps, eliminate many manual tasks, and reduce the potential for costly data errors.Every
Software
- Software
- Business Need
- Services
-
Campaign Management
- Lawson M3 Campaign Management provides marketing departments with solid support for lead generation and promotions. It also supports all the activities involved in mail campaigns, such as list management, mail merge, labels and response registration. The solution supports sending offers to a target group via various methods, including e-mail, and manages the distribution of leads to salespeople based on business rules defined at the start of a campaign.
- Campaign Management
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Sales & Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
- Sales Management
- Maintenance Order Management
- e-sales: B2B and B2C
- Sales & Marketing Automation
- Service Management
- Project Management
- Customer Relationship Management
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Services Management
- Lawson S3 Services Management includes Services Automation, which provides professional services organizations with tools to manage work, resources, time, expenses, and finances.
- Services Management
