Continually improve customer service (M3)
In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services. In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services.Continually improve customer service (M3)Continually improve customer service (M3)
In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services. In todSoftware
- Software
- Business Need
- Services
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Bonus and Commissions
- Lawson M3 Bonus and Commissions (COB) integrates the entire workflow, from the planning stage to the execution of sales and the payment of bonuses and commissions to recipients. It is tightly integrated with the customer-order process, enabling all necessary information to be collected in order to process settlement and payment of bonus and commission agreements automatically.
- Bonus and Commissions
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Cash Desk Sales
- Lawson M3 Cash Desk Sales (CSH) is an advanced tool aimed at integrating a company's sales counter with their supply chain. It creates a seamless process from order entry to cash payment. It fully manages a user’s counter sales at the shop level and is highly integrated with the back office including customer accounts, credit checks, and so on. This provides users with a global view of the customer.
- Cash Desk Sales
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Core Exchange
- The Lawson Core Exchange application enables you to manage components such as engines, power train components, or smaller components like turbochargers and undercarriage components with industry specific functionality to support Cores, which in some industries are also called Rotables. Lawson Core Exchange includes support for processes such as managing Core basic data, tracking and life-cycle management, seeding the Core Fleet, Core Sales, Core Exchange, returns, inspection and remanufacturing, inventory management, financial control, fixed asset management, and ownership.
- Core Exchange
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Customer Delivery Schedules
- Lawson M3 Customer Delivery Schedules (CDS) make it possible for you to receive or manually enter you customer's different demands, such as consolidated forecasts, sales or production forecasts, call-offs and just-in-time (JIT) call-offs, sales reports, or sales statistics, via EDI or XML. The process is highly automated and deviation-oriented with multi-channeled alerts. You can monitor the customer's active and non-active demands separately as well as the consolidated demand for the current products.
- Customer Delivery Schedules
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Customer Order Processing
- Lawson M3 Customer Order Processing (COP) customizes the ordering process to meet each business channel and its customers' unique requirements. COP offers an order process that is available both for an internal proactive contact center and via the Web, EDI, and portable devices. All the methods use the same business components, ensuring that all products, prices and conditions are available at one’s fingertips at all times.
- Customer Order Processing
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Sales & Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
- Sales Management
- Maintenance Order Management
- e-sales: B2B and B2C
- Sales & Marketing Automation
- Service Management
- Project Management
- Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
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Customer Service Desk
- The Lawson M3 Customer Service Desk provides a single entry point for a wide variety of equipment related information. It is designed to allow personnel who are frequently in contact with your customers to access information quickly and efficiently. The type of information includes equipment installed at the customers site, customer information, warranty and claim information, equipment meter and runtime information, work requests and work orders, equipment as-build structure, service history, and engineering orders.
- Customer Service Desk
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Point of Sales (POS) Integration
- Lawson M3 Point of Sales (POS) Integration provides the rules and the tools for exchanging information between Lawson M3 and one or more POS systems. The aim of POS is to accelerate the rate of information exchange and decrease the lead time. The goal is to create transparency through the value chain even though information is gathered in different environments
- Point of Sales Integration
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Pricing and Conditions
- Lawson M3 Pricing and Conditions (COS) supports the most simple as well as the most complex pricing structures. This includes managing the flow from planning and calculating prices and agreements through following up on results in sales statistics. COS supports a highly automated process that minimizes manual input and costs of order entry, billing, and credit note handling.
- Pricing and Conditions
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Project Management
- This comprehensive project management application streamlines the processes of entering and maintaining projects, providing continuously updated project information, project status, schedules and cost control. Plus, helps you support and manage all project phases, from quotations engineering and production, to delivery and after sales.
- Project Management
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Rental Management
- Lawson Rental Management is fully integrated with the Lawson supply chain management and financial management applications, making it one of the strongest resources that rental companies can have. You can closely monitor expenses, costs, service levels, equipment failure rates and equipment utilization. You can also streamline your rental organization and create complex rental contracts.
- Rental Management
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Sales Management
- Lawson M3 Sales Management brings a common view to your commercial and logistical activities by connecting your planning, pricing, promotions, bonus and commission, statistics and follow-up to your fulfillment processes. It supports all aspects of your sales processes and is uniquely tailored to each channel and business area.
- Sales Management
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Sales Quotations
- Lawson M3 Sales Quotations (COQ) provides the tools for generating responses to customers' requests for quotations by reusing information available from the customer-order process. COQ manages the complete quotations process, from responding to a customer request for quotation to the creation of sales orders, and follow-up of reason for lost and won quotes. Follow-up dates, validity dates, and user-defined activities ensure that the process is always on track.
- Sales Quotations
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Sales Statistics & Performance
- Lawson M3 Sales Statistics & Performance (SST) responds to the increasing requirements for rapid response and in-depth information by using integrated datasets and the Business Performance Warehouse (BPW). Sales statistics are updated continuously and instantaneously as transactions occur. This means up-to-the-minute information about order entry and sales is available on both detailed and predefined summarized levels. The information can then be analyzed using flexible, user-defined report layouts for online viewing or printing.
- Sales Statistics & Performance
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Service Management
- Lawson M3 Service Management handles your entire organization with one fully integrated solution, providing a foundation for building long-term partnerships with your customers. Designed for companies that operate a field service force as part of their operation. It enables you to manage, control and streamline your entire service organization, generating complex service contracts to promptly and efficiently handle service calls.
- Service Management (M3)
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e-Sales B2B
- Covers the complete collaborative process between business partners when trading over the internet. It also enables you to apply varying degrees of supplier-customer collaboration since the processes within Lawson M3 e-Sales can be modeled to address the varying process requirements of individual users.
- e-Sales B2B
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e-Sales B2C
- Designed to help you reach consumers over the internet with a simple, appealing interface and a direct path to your products. It supports your business-to-consumer strategies and integrates with Google to support your SEO activities.
- e-Sales B2C
