Track parts and equipment claims from inception to closure. Configure and manage new, extended and “good will” warranty templates.

Lawson offers comprehensive functionality for defining and maintaining different types of service agreements, including agreements for warranty, full or partial service, preventive service and usage/meter invoicing. Warranty details can be defined generically by type of equipment or spare parts type. Warranty details can then automatically be generated. Any item covered by a warranty contract is immediately recognized when receiving a service call, and warranty costs can be monitored by statistical reports.