Singapore, January 14, 2011 – Leading global ERP Software company Lawson Software announced that it is further strengthening its customer support organisation in Asia with expanded support coverage across the region and a new executive appointment of Xi Peng, Lawson Support manager for Lawson Asia based in Shanghai, China. In his regional role, Xi Peng will be responsible for maintaining and developing relationships with Lawson customers while ensuring they receive timely, quality, and focused support where ever they are based in the Asian region. Reporting to the Asia Pacific director of support, Mark Witty, Xi will be managing the Asia-based support team across Shanghai, Singapore and Tokyo. He will also be working closely with the support and development teams in Manila, Philippines. Of Lawson’s 1100 direct employees in Asia Pacific there are now over 60 employees dedicated to customer support based in the region.

 

Xi Peng joins Lawson from Oracle Asia pacific and earlier at PeopleSoft where Xi Peng was part of the pioneer team to set up the Philippines team in Manila with recruitment and new hires mentoring. He was also one of the first in Oracle to achieve certification in Oracle Diagnostic Methodology which is used as a generic structured problem solving approach across all products and support centers and standardizes the way in which a support organization can significantly improve customer satisfaction together with issue resolution efficiency.

 

Mr. Xi Peng, Support Manager for Lawson Software in Shanghai, China

“As part of our ongoing investment in customer support for the region, we are delighted to welcome Xi Peng to our Asia pacific team Lawson Global Support,” said David Hope, general manager and regional managing director for Lawson Asia Pacific. “Xi’s proven track record in delivering outstanding customer satisfaction will make him an asset to the Lawson APAC team and in particular significantly add value to our Asia based customers. Additionally, his broad support experience, coupled with his deep technical knowledge, will fully complement the Lawson Global Support team’s focus on delivering superior quality service to our customers across the region, ” added Hope.

“This appointment requires tremendous dedication as well as a focused approach. I am excited by the opportunity to take on this role. I am looking forward to working closer with our Asian customers to derive more value from Lawson products and services and to provide them with increased levels of customer satisfaction,” said Xi Peng.

“Xi’s expertise in the regional market and proven track record in the enterprise software industry will enable the Lawson Global Support team to better anticipate and meet the expectations of our customers,” said Mark Witty, director for Asia Pacific Lawson Global Support.

About Lawson Software
Lawson Software provides software and service solutions to 4,500 customers in equipment service management and rental, fashion, food & beverage, healthcare, manufacturing & distribution, public sector (United States), service industries, and strategic human capital management across 40 countries. Lawson Software is a global provider of enterprise software, services and support to customers primarily in three sectors: services, trade and manufacturing/distribution. Lawson’s solutions include Enterprise Performance Management, Human Capital Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com. For Lawson’s listing on the Third North exchange in Sweden, Remium AB is acting as the Certified Adviser.

Forward-Looking Statements
This press release contains forward-looking statements that contain risks and uncertainties. These forward-looking statements contain statements of intent, belief or current expectations of Lawson Software and its management. Such forward-looking statements are not guarantees of future results and involve risks and uncertainties that may cause actual results to differ materially from the potential results discussed in the forward-looking statements. The company is not obligated to update forward-looking statements based on circumstances or events that occur in the future. Risks and uncertainties that may cause such differences include but are not limited to: uncertainties in uncertainties in the software industry; uncertainties as to when and whether the conditions for the recognition of deferred revenue will be satisfied; increased competition; general economic conditions; the impact of foreign currency exchange rate fluctuations; continuation of the global recession and credit crisis; global military conflicts; terrorist attacks; pandemics, and any future events in response to these developments; changes in conditions in the company's targeted industries and other risk factors listed in the company's most recent Quarterly Report on Form 10-Q and Annual Report on Form 10-K filed with the Securities and Exchange Commission. Lawson assumes no obligation to update any forward-looking information contained in this press release.

 

Media Contacts:
Lawson Software
Stephanie Lee
Asia Media
+65-6349 3587
Stephanie.lee@sg.lawson.com

Joe Thornton
U.S. Media
+1-651-767-6154
Joe.thornton@us.lawson.com