Better self-service adoption. Fewer resources. Lower costs.

Did you build an employee portal….but no one came? For many employers, HR portals have not met expectations. That’s because most portals contain out-of-date, static information, most of which isn’t relevant to an employee’s immediate need. Information is not connected to transactions, and when employees can’t get the information they need, they give up and call HR.

Lawson KnowledgeBase helps solve all that. It is an online source for all workforce communications and decision support, and the foundation for a multi-tier approach to HR service delivery. Better yet, it can help you achieve results well above industry averages. Features and benefits include:

• Employees and managers answering their own HR questions, often in two clicks or less.
• Service center or help desk staff providing accurate answers on the first call, escalating only those that require individualized case management.
• Containing healthcare costs by promoting informed employee benefits decision support.
• Providing personalized, searchable employee, manager, HR and benefits communications.
• Unifying all HR, benefits and self-service solutions in a single online location.
• Ensuring compliance, with access to thousands of up-to-date state and federal regulations.
• Interfacing with portals you may have in place, such as Microsoft SharePoint or IBM WebSphere.

The application offers a “one-stop” HR knowledgeBase, including on-demand, personalized applications for:

• Employee Communications tools to help with work/life events and reference handbooks/policies.
• Benefits Decision Support tools to drive employees to the right plans and help contain healthcare costs.
• Manager Communications for access to personalized manager’s handbook, best practices, just-in-time coaching and “quick cases” for fast answers to employee questions and concerns.
• HR Compliance content to help ensure your organizational practices, policies and procedures are in compliance with current regulation.