Service Agreements
Lawson M3 Service Agreements (SAG) cover the entire service agreement flow, from establishing service or meter invoicing agreements to invoicing these agreements. In today's competitive business environment, customers require a different type of service level for different types of equipment. SAG provides comprehensive functionality for defining and maintaining different types of service agreements, including agreements for warranty, full or partial service, preventive service and meter invoicing.
Lawson M3 Service Agreements (SAG) cover the entire service agreement flow, from establishing service or meter invoicing agreements to invoicing these agreements. In today's competitive business environment, customers require a different type of service level for different types of equipment. SAG provides comprehensive functionality for defining and maintaining different types of service agreements, including agreements for warranty, full or partial service, preventive service and meter invoicing.
- Software
- Business Need
- Services
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Enterprise Asset Management
- Specifically designed for organizations whose asset reliability and availability is crucial to the success of their business, enterprise asset management software from Lawson is a preconfigured, best-of-breed maintenance management solution that helps ensure your assets remain available, and reliable. Key applications include:
- Diagnostics Management
- Equipment & Component Control
- Maintenance Performance & Costing
- Work Order Processing
- Enterprise Asset Management
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Maintenance Order Management
- Specifically designed for maintenance and service providers who require a flexible system capable of managing a wide range of customers’ after-sales service needs. Maintenance Order Management supports comprehensive customer agreements, customer order flows, invoicing and warranty processing.
- Maintenance Order Management
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Preventive Maintenance
- Lawson M3 Preventive Maintenance (PRM) is an important tool that can be used in producing the right maintenance program. Its features assist in the management of all forms of maintenance pro-grams, including inspections such as lubrication and functional checks as well as restorations and overhauls. Fast, single-screen entry provides the starting point for each service or inspection. Linked to an item, equipment, or area, the service definition contains all the details needed to complete the service successfully.
- Preventive Maintenance
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Warranty Claim Management
- Lawson M3 Warranty Claim Management helps you manage your warranty claims against your suppliers. Claims can be initiated from spare parts sales and equipment repairs involving spare parts, labor, or other activities that are covered by a warranty. The tool provides a number of key features including claim versions, user-defined free fields, claim total summaries, document attachments, and the automatic generation of claim customer orders once a claim has been approved.
- Warranty Claim Management
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Create service agreements, preventative maintenance and warranties
- Develop a full range of service agreements including those for warranty, full or partial service, preventive service and usage/meter invoicing. Monitor your warranty details for all equipment serviced and spare parts used. Lawson makes it easier by providing a simple-to-use, single entry point for managing a wide variety of equipment and customer-related information. Items include equipment installed by customer, customer information, warranty and claim information, meter and runtime information, work requests and work orders, equipment as-build structure, service history and engineering orders.
- Creative-service-agreements
