M3 Service Management
The Lawson M3 Service Management application enables customers to manage and follow-up on service on equipment that is supplied and/or covered by an agreement. It provides comprehensive functionality for handling service calls, from the point a call is received through invoicing and statistics.Complete integration with service and warranty agreements means that users always know what level of service to provide and what the agreements include or exclude. It also enables planning of engineering time, including both breakdowns and preventive service visits. Finally, Service Management enables users to maintain optimal inventory levels and utilization of engineers services.
Lawson M3 Service Management handles your entire organization with one fully integrated solution, providing a foundation for building long-term partnerships with your customers. Designed for companies that operate a field service force as part of their operation, it enables you to manage, control and streamline your entire service organization, generating complex service contracts to promptly and efficiently handle service calls.Service Management (M3)Service Management (M3)
Lawson M3 Service Management handles your entire organization with one fully integrated solution, providing a foundation for building long-term partnerships with your customers. Designed for companies that operate a field service force as part of their operation, it enables you to manage, control and streamline your entire service organization, generating complex service contracts to promptly and efficiently handle service calls.The LaService AgreementsService Agreements
Lawson M3 Service Agreements (SAG) cover the entire service agreement flow, from establishing service or meter invoicing agreements to invoicing these agreements. In today's competitive business environment, customers require a different type of service level for different types of equipment. SAG provides comprehensive functionality for defining and maintaining different types of service agreements, including agreements for warranty, full or partial service, preventive service and meter invoicing.Service Order ProcessingService Order Processing
Lawson M3 Service Order Processing (SEP) enables users to manage and follow-up on service on equipment that is supplied and/or covered by an agreement. SEP provides comprehensive functionality for handling service calls, from the point a call is received through invoicing and statistics, and it enables the planning of engineering time, including both breakdowns and preventive service visits.Service Planning BoardService Planning Board
The Lawson M3 Service Planning Board (SPB) enables the users to support an efficient field service planning and execution. The component allows graphical view of Service Assignments and re-scheduling by a Drag-and-Drop feature with real-time update. The Gantt chart in SPB is embedded in a Lawson M3 function which means that all relevant information from Service Management regarding assignments, resources and available work time is displayed and updated in real time.- Software
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- Services
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Absence Management
- Facilitate the administration of complex plan eligibility requirements.
- Absence Management
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Analytics Industry Solutions
- Lawson M3 Analytics Industry Solutions provides business intelligence that can help direct you to the critical areas of your business that need improvement, also providing measures which are focused on organizational performance. The reports cover four key areas: sales, finance, procurement, and warehouse.
- Analytics Industry Solutions for M3
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Analytics for Food & Beverage
- Lawson M3 Analytics for Food & Beverage provides fast, easy-to-use business intelligence. With KPIs and scorecard templates designed specifically for the food and beverage industry, it supplies integrated information that helps you manage your business more strategically.
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Analytics for Manufacturing
- M3 Analytics for Manufacturing offers your organization over 70 predetermined, manufacturing specific KPIs and more than 50 scorecard templates, which speed up time-to-value. Based on common good practice, M3 Analytics for Manufacturing removes the guesswork from deciding which KPIs you should monitor and enables you to track multiple KPIs by individual product, customer, account manager, and more.
- Analytics for Manufacturing
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Benefits Administration
- Create benefit plans with dynamic rules that support business strategies.
- Benefits Administration
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Bonus and Commissions
- Lawson M3 Bonus and Commissions (COB) integrates the entire workflow, from the planning stage to the execution of sales and the payment of bonuses and commissions to recipients. It is tightly integrated with the customer-order process, enabling all necessary information to be collected in order to process settlement and payment of bonus and commission agreements automatically.
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Business Intelligence
- Lawson Business Intelligence (LBI) is a suite that provides organization-wide reporting and analysis via role-based dashboards, helping to deliver the right information to the right people at the right time.
- Business Intelligence
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Business Process Management
- Lawson's Business Process Management products provide companies the means with which to connect, configure and customize their Lawson solution.
- Business Process Management
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Cash Desk Sales
- Lawson M3 Cash Desk Sales (CSH) is an advanced tool aimed at integrating a company's sales counter with their supply chain. It creates a seamless process from order entry to cash payment. It fully manages a user’s counter sales at the shop level and is highly integrated with the back office including customer accounts, credit checks, and so on. This provides users with a global view of the customer.
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Clinical Software
- Create, collect, integrate and exchange clinical patient data.
- Clinical Software
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Cloverleaf Data Integrator
- Provides Cloverleaf to database integration. Supports disparate database management systems. Integrate and interoperate your Cloverleaf environment to single or multi-vendor database management systems.
- Cloverleaf Data Integrator
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Cloverleaf Enterprise Exchange
Cloverleaf Enterprise Exchange delivers all of the robust high capacity integration features of Cloverleaf Hospital Integration with the added capabilities of secure Physician Office Connectivity
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Cloverleaf Global Monitor
- Monitor and control your Cloverleaf environments from anywhere, anytime, within a single Web browser.
- Cloverleaf Global Monitor
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Cloverleaf Hospital Integration
- Simplify the delivery of clinical results: Lawson Cloverleaf Hospital Integration can help establish and manage remote connections for data exchange across your network.
- Cloverleaf Hospital Integration
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Cloverleaf Hosted Healthcare Information Exchange
- Cloverleaf Hosted HIE is a secure, standards-based infrastructure that integrates clinical data from across disparate systems and manages the wide variety of clinical records, document types and content pervasive in today’s healthcare community.
- Cloverleaf Hosted Healthcare Information Exchange
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Cloverleaf IHE Infrastructure Adaptor
- Facilitates health information exchange seamlessly between systems and settings within and across healthcare enterprises.
- Cloverleaf IHE Infrastructure Adaptor
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Cloverleaf Integration Engine and Modules
- Lawson Cloverleaf Integration Engine and Modules is a market-leading, enterprise-caliber integration engine that facilitates the movement of secure data through disparate systems within and outside your healthcare enterprise.
- Cloverleaf Integration Engine and Modules
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Cloverleaf Intelligent Health Broker
Acts as a web services adapter for producing and consuming web services in Cloverleaf environments.
- Cloverleaf Intelligent Health Broker
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Contract Management
- Lawson Contract Management provides an enterprise contract management system that can be used by organizations to manage the creation of contracts by areas outside of legal, following approved, standardized guidelines.
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Core Exchange
- The Lawson Core Exchange application enables you to manage components such as engines, power train components, or smaller components like turbochargers and undercarriage components with industry specific functionality to support Cores, which in some industries are also called Rotables. Lawson Core Exchange includes support for processes such as managing Core basic data, tracking and life-cycle management, seeding the Core Fleet, Core Sales, Core Exchange, returns, inspection and remanufacturing, inventory management, financial control, fixed asset management, and ownership.
- Core Exchange
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Customer Delivery Schedules
- Lawson M3 Customer Delivery Schedules (CDS) make it possible for you to receive or manually enter you customer's different demands, such as consolidated forecasts, sales or production forecasts, call-offs and just-in-time (JIT) call-offs, sales reports, or sales statistics, via EDI or XML. The process is highly automated and deviation-oriented with multi-channeled alerts. You can monitor the customer's active and non-active demands separately as well as the consolidated demand for the current products.
- Customer Delivery Schedules
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Customer Order Processing
- Lawson M3 Customer Order Processing (COP) customizes the ordering process to meet each business channel and its customers' unique requirements. COP offers an order process that is available both for an internal proactive contact center and via the Web, EDI, and portable devices. All the methods use the same business components, ensuring that all products, prices and conditions are available at one’s fingertips at all times.
- Customer Order Processing
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Sales & Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
- Sales Management
- Maintenance Order Management
- e-sales: B2B and B2C
- Sales & Marketing Automation
- Service Management
- Project Management
- Customer Relationship Management
- This complete suite of CRM software is designed specifically to give
medium-sized enterprises complete 360-degree management of your
customers, with the specific goal of maximizing both your revenues and
your margins. Our customer sales and service software enables efficient
management of customer marketing intelligence, opportunity information,
and sales force automation. Plus, it offers an information platform for
all sales planning, marketing and customer-facing activities. Key
applications include:
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Customer Service Desk
- The Lawson M3 Customer Service Desk provides a single entry point for a wide variety of equipment related information. It is designed to allow personnel who are frequently in contact with your customers to access information quickly and efficiently. The type of information includes equipment installed at the customers site, customer information, warranty and claim information, equipment meter and runtime information, work requests and work orders, equipment as-build structure, service history, and engineering orders.
- Customer Service Desk
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Distribution Management
- Lawson Distribution Management efficiently fulfills customer demand by managing order entry, contracts, and pricing, production scheduling through production orders, inventory, picking, fulfillment, and customer billing.
- Distribution Management
- Attract and retain a skilled workforce that has industry experience and is good fit for my organization (M3)
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Automate Manual Supply Tasks and Processes
Whether you manufacture, distribute, store, rent, or sell products, the demand for effective, efficient operations is constantly increasing. These efficiencies can be gained with automated solutions from Lawson.
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Automate Manual Tasks & Processes
- Automating business processes across disparate applications improves response time, increases efficiency, improves internal controls, and reduces costs, delivering measurable results to your bottom line. Lawson helps you automate business processes by integrating application services and users to eliminate many costly, time-consuming manual operations.
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- Automate processes like stock replenishment and stock balancing
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Better Inventory Planning and Management
To achieve operational excellence, manufacturers need increased visibility from the top floor to the shop floor with the ability to view the status of orders, inventory changes, and overall process performance. Seamlessly connecting manufacturing processes with the enterprise layer requires a tightly integrated yet flexible
- Better-Inventory-Planning-and-Management
- Better manage and more efficiently respond to consumer demand
- Constantly combat margin erosion (M3
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Continually improve customer service (M3)
- In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services.
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Develop new sales channels
- Are you developing new sales channels, such as e-Sales or a new retail division? The Lawson solution helps you strategically exploit sales opportunities by offering a range of tools to help know your customer better and to build more profitable relationships. We’ll help you store, analyze and utilize information about your customers—their preferences, their current needs, their previous buying patterns and so on. Plus, we’ll help make it easier for your customers to do business with you via internet capabilities including web shops and self-service facilities.
- Develop-new-sales-channels
- Gain visibility to entire supply chain (M3)
- Improve inventory management
- Increase efficiencies, control costs, and do more with less (M3)
- Manage hundreds of thousands of items in a flexible way with minimal administration
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Margin Transparency and Management
When it comes to razor thin margins and a focus on profitability, every single decision you make -- about product, pricing, staffing, or logistics – impacts costs and revenues. The right software can help position you for strong growth in today’s competitive market place. Lawson can help provide a critical edge, supporting faster decisions, more cost control, and a tighter grip on margins.
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- Margin analysis and transparency and flexible pricing
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Operational Strategy
Growth is essential for company success. In most companies, growth strategies emphasize operational improvement. To reach continuing growth goals, companies will need to make smart investments in technology that can support their growth strategies and overcome barriers. And Lawson can help.
- Operational-Strategy
- Optimize use of warehouse space for optimal stock levels and maximum customer service
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Relationship Management
- Gaining a competitive edge in today’s competitive global market is crucial, not just to succeed, but to survive. Across the globe, everyone is pursuing the same goal: attract, convert and retain customers. A key element to a superior customer relationship strategy is developing a proactive and collaborative relationship with vendors and suppliers throughout the entire supply chain. Lawson solutions are designed to help you gain the edge in relationship management.
- Relationship-Management
- Respond to volatile energy and raw material costs
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Streamline HR Management
- There’s no question that people are your organization’s most valuable and important asset. In today’s economy, success depends largely on making sure that employees are not just doing the best possible job, but on ensuring that each employee is the right candidate for their position. And it depends on having a solid performance management and career development path. Lawson solutions can help you optimize your workforce and help your HR department contribute to organizational excellence with solutions that directly support business operations.
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Stronger Supply Chain Management
- Realize your vision for end-to-end process efficiency, cost savings, and service excellence. Improve visibility and control throughout your lean manufacturing operations or your professional services enterprise. Whether you’re in the services, manufacturing, or distribution related sector, Lawson offers you the supply chain management software for your unique industry needs.
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