Customer Relationship Management Software
The Lawson Customer Sales and Service Suite is a complete suite of CRM software designed specifically to give medium-sized enterprises complete 360-degree management of your customers, with the specific goal of maximizing both revenues and margins.
Lawson Customer Relationship Management software is designed for companies that are typically fast moving and competitive, whose success depends on having CRM solutions with differentiated service levels and value-added services.
The Lawson CRM approach provides the prerequisites to make all customer relations efforts successful and efficient. Lawson CRM covers all activities ranging from marketing relations to common product development, distribution, and after-sales service and rental. The sales force automation and campaign management applications support new customer generation, and the comprehensive solution gives you a 360-degree view of your customer relationships, past and present.Customer Relationship ManagementCustomer Relationship Management
The Lawson CRM approach provides the prerequisites to make all customer relations efforts successful and efficient. Lawson CRM covers all activities ranging from marketing relations to common product development, distribution, and after-sales service and rental. The sales force automation and campaign management applications support new customer generation, and the comprehensive solution gives you a 360-degree view of your customer relationships, past and present.The Lae-Salese-Sales
Lawson M3 e-Sales is a sell-side web application designed to bridge your sales processes to your customers’ procurement processes. With modules for B2B and B2C, e-Sales enables you to win new customers and retain current ones by adapting to your customers’ process requirements in a cost efficient manner.LawsonMaintenance Order ManagementMaintenance Order Management
Specifically designed for maintenance and service providers who require a flexible system capable of managing a wide range of customers’ after-sales service needs. Maintenance Order Management supports comprehensive customer agreements, customer order flows, invoicing and warranty processing.LawsonMobile SolutionsMobile Solutions
Lawson Enterprise Mobility is a set of leading edge mobility solutions for field service, sales, operations, route accounting and delivery forces. Enterprise Mobility is both tightly linked to other elements of the M3 suite and also a best-of-breed standalone solution.LawsonProject ManagementProject Management
This comprehensive project management application streamlines the processes of entering and maintaining projects, providing continuously updated project information, project status, schedules and cost control. Plus, helps you support and manage all project phases, from quotations engineering and production, to delivery and after sales.LawsonRental ManagementRental Management
Lawson Rental Management is fully integrated with the Lawson supply chain management and financial management applications, making it one of the strongest resources that rental companies can have. You can closely monitor expenses, costs, service levels, equipment failure rates and equipment utilization. You can also streamline your rental organization and create complex rental contracts.The LaServices ManagementServices Management
Lawson S3 Services Management includes Services Automation, which provides professional services organizations with tools to manage work, resources, time, expenses, and finances.LawsonSales & Marketing AutomationSales & Marketing Automation
Lawson M3 Sales and Marketing Automation help you manage revenue and profit generation initiatives more effectively, enabling you to hold on to your existing customers as well as acquire new ones. It can also help you improve sales efficiency and implement sales strategies to suit different markets, customers and prospects.LawsonSales ManagementSales Management
Lawson M3 Sales Management brings a common view to your commercial and logistical activities by connecting your planning, pricing, promotions, bonus and commission, statistics and follow-up to your fulfillment processes. It supports all aspects of your sales processes and is uniquely tailored to each channel and business area.LawsonService Management (M3)Service Management (M3)
Lawson M3 Service Management handles your entire organization with one fully integrated solution, providing a foundation for building long-term partnerships with your customers. Designed for companies that operate a field service force as part of their operation, it enables you to manage, control and streamline your entire service organization, generating complex service contracts to promptly and efficiently handle service calls.The La- Software
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Analytics for Food & Beverage
- Lawson M3 Analytics for Food & Beverage provides fast, easy-to-use business intelligence. With KPIs and scorecard templates designed specifically for the food and beverage industry, it supplies integrated information that helps you manage your business more strategically.
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Analytics for Manufacturing
- M3 Analytics for Manufacturing offers your organization over 70 predetermined, manufacturing specific KPIs and more than 50 scorecard templates, which speed up time-to-value. Based on common good practice, M3 Analytics for Manufacturing removes the guesswork from deciding which KPIs you should monitor and enables you to track multiple KPIs by individual product, customer, account manager, and more.
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Assortment & Replenishment Planner
- Assortment and Replenishment Planner (ARP) is an application that supports Private Brand Retailers in planning their assortments. ARP supports different phases in the planning process, from defining and creating the collection, creating the assortment plans, buy- and push plans to replenishment planning and final push. ARP can inform your Planners when changes occur in the execution of the plans.
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Bonus and Commissions
- Lawson M3 Bonus and Commissions (COB) integrates the entire workflow, from the planning stage to the execution of sales and the payment of bonuses and commissions to recipients. It is tightly integrated with the customer-order process, enabling all necessary information to be collected in order to process settlement and payment of bonus and commission agreements automatically.
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Business Intelligence
- Lawson Business Intelligence (LBI) is a suite that provides organization-wide reporting and analysis via role-based dashboards, helping to deliver the right information to the right people at the right time.
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Business Process Management
- Lawson's Business Process Management products provide companies the means with which to connect, configure and customize their Lawson solution.
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Campaign Management
- Lawson M3 Campaign Management provides marketing departments with solid support for lead generation and promotions. It also supports all the activities involved in mail campaigns, such as list management, mail merge, labels and response registration. The solution supports sending offers to a target group via various methods, including e-mail, and manages the distribution of leads to salespeople based on business rules defined at the start of a campaign.
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Cash Desk Sales
- Lawson M3 Cash Desk Sales (CSH) is an advanced tool aimed at integrating a company's sales counter with their supply chain. It creates a seamless process from order entry to cash payment. It fully manages a user’s counter sales at the shop level and is highly integrated with the back office including customer accounts, credit checks, and so on. This provides users with a global view of the customer.
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Core Exchange
- The Lawson Core Exchange application enables you to manage components such as engines, power train components, or smaller components like turbochargers and undercarriage components with industry specific functionality to support Cores, which in some industries are also called Rotables. Lawson Core Exchange includes support for processes such as managing Core basic data, tracking and life-cycle management, seeding the Core Fleet, Core Sales, Core Exchange, returns, inspection and remanufacturing, inventory management, financial control, fixed asset management, and ownership.
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Customer Delivery Schedules
- Lawson M3 Customer Delivery Schedules (CDS) make it possible for you to receive or manually enter you customer's different demands, such as consolidated forecasts, sales or production forecasts, call-offs and just-in-time (JIT) call-offs, sales reports, or sales statistics, via EDI or XML. The process is highly automated and deviation-oriented with multi-channeled alerts. You can monitor the customer's active and non-active demands separately as well as the consolidated demand for the current products.
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Customer Order Processing
- Lawson M3 Customer Order Processing (COP) customizes the ordering process to meet each business channel and its customers' unique requirements. COP offers an order process that is available both for an internal proactive contact center and via the Web, EDI, and portable devices. All the methods use the same business components, ensuring that all products, prices and conditions are available at one’s fingertips at all times.
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Customer Service Desk
- The Lawson M3 Customer Service Desk provides a single entry point for a wide variety of equipment related information. It is designed to allow personnel who are frequently in contact with your customers to access information quickly and efficiently. The type of information includes equipment installed at the customers site, customer information, warranty and claim information, equipment meter and runtime information, work requests and work orders, equipment as-build structure, service history, and engineering orders.
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Demand Planner
- Lawson M3 Demand Planner enables account managers, product managers and your key customers to collaborate in the demand-planning process. By moving forecasting closer to the end user, you can more accurately predict demand and remove excessive inventory that ties up capital and increases storage costs.
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Enterprise Asset Management
- Specifically designed for organizations whose asset reliability and availability is crucial to the success of their business, enterprise asset management software from Lawson is a preconfigured, best-of-breed maintenance management solution that helps ensure your assets remain available, and reliable. Key applications include:
- Diagnostics Management
- Equipment & Component Control
- Maintenance Performance & Costing
- Work Order Processing
- Enterprise Asset Management
- Specifically designed for organizations whose asset reliability and availability is crucial to the success of their business, enterprise asset management software from Lawson is a preconfigured, best-of-breed maintenance management solution that helps ensure your assets remain available, and reliable. Key applications include:
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Enterprise Performance Management
Lawson performance management solutions offer simple yet sophisticated software that helps you consolidate valuable information and create views of enterprise data at any level of detail, even across disparate applications. Plus, you can locate and leverage your organization's existing intellectual capital and set up a system of automatic notifications for timely delivery of important information.
Key applications include:
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Business Intelligence
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ProcessFlow
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Smart Notification
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Search Tool - Lawson Enterprise Search
- Similar to a search feature, Lawson Enterprise Search lets you conduct free-form searches across multiple data sources and get secure search results that include descriptions, form keys and actionable links.
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Financial Management
- Lawson Financial software creates the enterprise transparency you need to simplify complex financial management, track budgets to make your numbers, and prepare for top-line growth. Designed to offer you more effective cost-reduction strategies and more accurate forecasting, Lawson Financials enables you to respond more quickly to emerging trends and issues.
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Financial Management
- The Lawson M3 Financial Management suite helps you capture, analyze and
manage all financial information related to your company’s operations.
Designed to offer you more effective cost-reduction strategies and more
accurate forecasting and costing models, Lawson financial integrates
with the other M3 suites and enables you to respond more quickly to
emerging trends and issues. Key applications include:
- Budgeting & Cash Flow Management
- Product Costing
- Multiple Unit Coordination
- Risk Management
- Accounts Payable & Accounts Receivable
- General Ledger
- Report Generator
- Tax Management
- Financial Management (M3)
- The Lawson M3 Financial Management suite helps you capture, analyze and
manage all financial information related to your company’s operations.
Designed to offer you more effective cost-reduction strategies and more
accurate forecasting and costing models, Lawson financial integrates
with the other M3 suites and enables you to respond more quickly to
emerging trends and issues. Key applications include:
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Graphical Lot Tracker
- Lawson M3 Graphical Lot Tracker was developed for companies using lot control that need to track and trace the links between different lots in their supply chain. Retailers are increasingly demanding that recall information is supplied almost immediately and Graphical Lot Tracker helps ensure that you can deliver. Graphical Lot Tracker improves quality and reduces the cost of performing traceability compliance audits with external auditors. It also helps forward-thinking companies prove the source of raw materials from licensed or approved sources and ethical suppliers. By being easy to implement and affordable to own Graphical Lot Tracker offers you short time to benefit.
- Graphical Lot Tracker
- Lawson M3 Graphical Lot Tracker was developed for companies using lot control that need to track and trace the links between different lots in their supply chain. Retailers are increasingly demanding that recall information is supplied almost immediately and Graphical Lot Tracker helps ensure that you can deliver. Graphical Lot Tracker improves quality and reduces the cost of performing traceability compliance audits with external auditors. It also helps forward-thinking companies prove the source of raw materials from licensed or approved sources and ethical suppliers. By being easy to implement and affordable to own Graphical Lot Tracker offers you short time to benefit.
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Human Capital Management
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The Lawson Human Capital Management Suite can help you manage the most important asset of most organizations – your people. Our solutions help you utilize technology to gain as much knowledge as possible on your current workforce to more effectively manage recruitment and on-going staff training, development and retention efforts. Better align your organization to put top performers into more strategic roles and enhance the performance of people across the organization. Reduce waste, gain access to accurate/timely data, and eliminate redundant data entry by modernizing HR activities. And proactively address an aging workforce.
Key applications include:
- Talent Acquisition
- Compensation Management
- Performance Management
- Employee/Manager Self-Service
- Payroll Automation
- Time Management
- Teacher Contract Administration
- Absence Management
- TimeOff Planner
- Human Capital Management
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Human Resources
- Power critical HR business processes.
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Lawson Distribution Solution
- The Lawson Distribution Solution gives you the visibility and control you need to manage high volumes, thin margins and wide product assortments. It can help you to reduce costs, become more efficient and better serve your customers.
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Lawson M3 Supplier Portal for Fashion
- Lawson M3 Supplier Portal for Fashion is an application that helps fashion companies to collaborate more effectively with their suppliers. It’s a web-based application, which means it’s easy to deploy and easy to access. It helps to reduce manual work, improve data accuracy and reduce the risk of errors.
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Lawson Manufacturing Solution
- From initial forecasting, material and capacity planning through to production planning and warehouse management, the Lawson Manufacturing Solution can help you run more efficiently and profitably.
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Mashup Designer
- Mashup Designer is a tool that helps you build composite applications that combine forms, visualizations, and data from different sources by just pointing and clicking. It can help make a task or process easier and more efficient by providing a process-oriented view of your business on a single screen.
- Lawson Mashup Designer
- Attract and retain a skilled workforce that has industry experience and is good fit for my organization (M3)
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Automate Manual Supply Tasks and Processes
Whether you manufacture, distribute, store, rent, or sell products, the demand for effective, efficient operations is constantly increasing. These efficiencies can be gained with automated solutions from Lawson.
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Automate Manual Tasks & Processes
- Automating business processes across disparate applications improves response time, increases efficiency, improves internal controls, and reduces costs, delivering measurable results to your bottom line. Lawson helps you automate business processes by integrating application services and users to eliminate many costly, time-consuming manual operations.
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- Automate processes like stock replenishment and stock balancing
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Better Inventory Planning and Management
To achieve operational excellence, manufacturers need increased visibility from the top floor to the shop floor with the ability to view the status of orders, inventory changes, and overall process performance. Seamlessly connecting manufacturing processes with the enterprise layer requires a tightly integrated yet flexible
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- Better manage and more efficiently respond to consumer demand
- Constantly combat margin erosion (M3
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Continually improve customer service (M3)
- In today’s fast moving and competitive environment, providing outstanding customer service is a lot more complex than just getting the right product to the right customer at the right time. Success depends on having CRM solutions with differentiated service levels and value-added services.
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Continually work on improving service for customers and constituents (S3)
- Every organization wants to deliver superior customer service. Yet, cost and resource constraints, out-dated systems and processes, and a myriad of other factors can pose a serious challenge to meeting that goal. Lawson can help improve your ability to provide the service your customers expect, while helping your organization cut out redundant steps, eliminate many manual tasks, and reduce the potential for costly data errors.
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- Efficient item maintenance
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Find a configurable system that can adapt and scale to evolving business needs.
- As your business continues to grow, you need enterprise management systems that can grow right alongside you. And Lawson can. Our robust, web-based systems can be easily configured to meet specific operational needs without custom programming. Whether you are on the cusp of opening new branch locations, in the middle of a merger, or at the forefront of a new industry, your Lawson system can be configured over time to meet the needs of your ever-growing and evolving business needs.
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- As your business continues to grow, you need enterprise management systems that can grow right alongside you. And Lawson can. Our robust, web-based systems can be easily configured to meet specific operational needs without custom programming. Whether you are on the cusp of opening new branch locations, in the middle of a merger, or at the forefront of a new industry, your Lawson system can be configured over time to meet the needs of your ever-growing and evolving business needs.
- Gain visibility to entire supply chain (M3)
- Improve inventory management
- Increase efficiencies, control costs, and do more with less (M3)
- Manage hundreds of thousands of items in a flexible way with minimal administration
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Margin Transparency and Management
When it comes to razor thin margins and a focus on profitability, every single decision you make -- about product, pricing, staffing, or logistics – impacts costs and revenues. The right software can help position you for strong growth in today’s competitive market place. Lawson can help provide a critical edge, supporting faster decisions, more cost control, and a tighter grip on margins.
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- Margin analysis and transparency and flexible pricing
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Operational Strategy
Growth is essential for company success. In most companies, growth strategies emphasize operational improvement. To reach continuing growth goals, companies will need to make smart investments in technology that can support their growth strategies and overcome barriers. And Lawson can help.
- Operational-Strategy
- Optimize use of warehouse space for optimal stock levels and maximum customer service
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Relationship Management
- Gaining a competitive edge in today’s competitive global market is crucial, not just to succeed, but to survive. Across the globe, everyone is pursuing the same goal: attract, convert and retain customers. A key element to a superior customer relationship strategy is developing a proactive and collaborative relationship with vendors and suppliers throughout the entire supply chain. Lawson solutions are designed to help you gain the edge in relationship management.
- Relationship-Management
- Respond to volatile energy and raw material costs
- Run your operations more effectively
- Run your rental operations more effectively
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Streamline HR Management
- There’s no question that people are your organization’s most valuable and important asset. In today’s economy, success depends largely on making sure that employees are not just doing the best possible job, but on ensuring that each employee is the right candidate for their position. And it depends on having a solid performance management and career development path. Lawson solutions can help you optimize your workforce and help your HR department contribute to organizational excellence with solutions that directly support business operations.
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Stronger Supply Chain Management
- Realize your vision for end-to-end process efficiency, cost savings, and service excellence. Improve visibility and control throughout your lean manufacturing operations or your professional services enterprise. Whether you’re in the services, manufacturing, or distribution related sector, Lawson offers you the supply chain management software for your unique industry needs.
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