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Online Support

Our aim is to help you keep your software running smoothly. Our commitment is to provide you with high-quality professional service.

 

Support is available to customers who have currently licensed software (already installed), a valid maintenance agreement, and have been trained on the product. Services provides assistance to users who need help installing their products or need product training.

  

Please click on the appropriate link below to use Lawson Self-Service Tools and to report or inquire on your issues.

  • Most Lawson customers:  CASE on www.MyLawson.com
    The Lawson CASE system (Lawson Customer Active Support Environment) is the online support tool within the MyLawson web site. In CASE, customers identify which applications and environments are in testing or production, enter support issues, and track resolutions.
    (requires a user ID and password; see instructions on the login page to obtain an account on MyLawson)  
      
  • Former HealthVision customers:
 
 
 

"We find the technical support provided by the Lawson Global Support Center to be an invaluable resource in our daily operations. From the expansive Knowledge Base to Lawson Interactive Support to telephone support when we need it, the GSC is set apart from other tech support solutions in terms of the depth, breadth and immediate availability of problem-solving information that allows us to fix problems more expeditiously."

 

Don Grochcinski

Lawson System Administrator

Central DuPage Hospital

 
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